SeatGeek Reviews

Fraudulent and unethical practices. Was shopping for tickets in two cities. The unfinished order somehow went through and was charged without me finalizing it. SeatGeek promised refund to original form of payment but was give credit for future purchase instead. They admitted they had on a recorded line that they told me they would provide refund to original form of payment but would not correct the error and provide refund.

Recently tried to buy tickets to a NFL game. The tickets were advertised at a cheaper price than the usual ticket source that I use. Once I purchased them and received confirmation I got an email about 20 minutes later saying that they couldn’t process my order. I attempted to make the purchase 2 more times and kept getting the same message. I tried using 2 different credit cards thinking that may be the issue, but got the same result. They only have a virtual chat so you can’t call and get issues resolved quickly. This was my first and last attempt at using them. Went to my usual ticket source and got the same seats with no problem.

I sold my tickets and never received any money and the traced Id number they gave to bank can’t used it to locate it they are scammers

I don't think this is a real business. They sent an email the day of my event and said the seller cancelled my tickets. Then I sat on hold for 2 hours waiting for them to get alternate tickets- the website and other ticket sellers had plenty of tickets available. In the end I missed my show and no refund. Do not do business with these people.

SeatGeek is dirty!!!!! Went to angels game SeatGeek sold me parking ticket for 75$ when I got there I realized parking was only 20$! There was no advantage of buying parking pass online ! Last time I go through SeatGeek

Purchased and had confirmed on June 12 eight Taylor Swift tickets for June 24. On June 23, I received notice my seller doesn’t have the tickets and I am offered replacement tickets which were less than half the value of my confirmed tickets. Comparable tickets were available but SeatGeek wouldn’t buy them. I refused poor replacement deal and bought on StubHub.

My buddy bought 3 eagles vs washington game and only thing we got back was waiting on seller to confirming are order it won't take long here it's Going a month no confirm no tickets can't call nobody I tried to send Multiple email asking what Going on Nothing back yet it pretty much got us for 541 dollars don't use seatgeek it a scam it won't be for but now in 2023 it some funny business going on be careful

They have a terrible booking setup and horrible refund policy. Will never use this service again.

Purchased a parking pass for the US Open. Website shows 30 minute delivery, received the pass 12 hours later - after the tournament round for the day was over. No way to contact them either (or at least not obvious to me) to work a solution. SeatGeek did respond to me a couple of days later and refunded the purchase - which was great, but really needed the tickets. Anyway - Understand things happen.

Ordered tickets for a tigers game and received the email from seatgeek later that day stating the tickets they sold be were not valid according to the seller. They said there were no other seats available at a similar price… that was not true. I bought new ticks right behind home plate for a total of $15 more from Seatgeek. The first time I chatted with seatgeek they said they going to issue the 20% via check but the chat unexpectedly ended. I then called and was told I need PayPal account. I replied and said I would prefer paper check. Called and was intentionally disconnected. Sent another email, it was ignored. I called again a support said I had the options. This time I was offered a promo code credit, I was placed on hold and she never came back… I hung up after 59 minutes. Still no resolution. Im reaching out regarding your recent purchase of Atlanta Braves at Detroit Tigers on 6/14/2023. Unfortunately, the seller of your order informed us that the barcode for these tickets will not be valid for entry and should not be used. While these situations are rare, when they do happen, we want to make sure that you're taken care of. Our normal resolution is securing replacement tickets that are comparable to or better than the ones you originally ordered. Unfortunately, there are no comparable tickets left available on the market, so we’d like to offer you a refund of 120%. Our payment processor only allows us to return up to 100% to your original payment method, so the additional 20% must be issued to you via PayPal. Please let me know your PayPal email address, and we’ll be happy to get your refund processed. If we do not hear from you within 5 business days, we’ll process the 100% refund automatically. You can still follow up with us any time after that, and we’ll be happy to take care of the additional 20% refund once we hear from you. Please note that due to unprecedented volume, refunds are currently taking longer to process. We appreciate your patience in advance. If you’d like to discuss this further, please respond with the best phone number and time to reach you and I’ll be happy to give you a call. Thanks, Alejandro at SeatGeek